Even before the pandemic, taxi apps were running under huge losses. By taxi apps, we are talking about giants like Uber, Lyft, Ola, etc. Although popular, these apps are facing huge losses. Uber reported a massive $1 billion loss in 2018. To add fuel to the flame, the COVID-19 pandemic has disrupted the transportation industry, making the revenues of these sectors almost dried up.
While traditional businesses are themselves shifting to the on-demand model, experts believe the on-demand model for taxis is unsustainable. Any popular business will generate an optimistic outcome in terms of revenue as well. But in the case of on-demand apps for taxis, the situation has become topsy-turvy.
So, what is the way out? What is the best-suited model for the taxi sector? How can an entrepreneur streamline activities, build positive brand value, and boost profits substantially? You’ll know the answers to these questions by the end of this blog.
The on-demand business model is failing
Many reasons contribute to the failure of the on-demand business model. When it comes to taxis, there are two compelling reasons. They include,
- Data Security: Privacy is paramount to any customer nowadays. Even significant apps aren’t very efficient with the data handling part. Compromising customer data is one primary reason that is leading to the downfall of taxi apps.
- Neglecting drivers: Enhanced commission percentages can pave the way for driver losses. The balance between supply and demand is pivotal for a successful business. These on-demand taxi apps favor customers, neglecting drivers by not providing them any incentives or bonuses.
These reasons are making entrepreneurs question their investment in the evergreen sector.
The way out – Taxi dispatch software
Emerging entrepreneurs can leverage top-notch taxi dispatch software. Now, why should one opt for the taxi dispatch software over the on-demand model?
The taxi dispatch software comes with a highly reliable dispatcher tool. This way, you can eliminate manual dispatching and pave the way for a decentralized network. The software seamlessly connects drivers with customers and provides a streamlined communication flow.
While specific on-demand apps use the automatic software to dispatch cabs, it provides a centralized environment, wherein the admin interferes in the activities. Taxi companies needn’t depend on third-party on-demand taxi apps. All they have to do is digitize their business with the software to gain popularity and revenue.
Managing the business becomes a cakewalk
With the software, you can streamline activities more efficiently. For years altogether, cab rental agencies are either renting their cabs to third-party aggregators or remain idle, witnessing a decline in profits. The software can bridge the gap between customers and drivers. Drivers get to know customer requests via the app. This way, you can have more control over your cab activities, boosting your ROI, instead of sharing your reduced revenue with an aggregator.
Enhanced customer convenience
Eliminating the middle-man can prove highly beneficial for your customers. In case of queries, both the admin and drivers put the blame on each other, leaving the customer stranded. With the software, customers can reach out to you instantly, and you can take speedy action.
This transparency is highly impossible with an aggregator in between customers and service providers. Besides, the software’s pre-loaded features like real-time navigation, multiple payment options, etc., add to customer comfort.
On the other hand, drivers needn’t pay huge commissions to a third-party owner. You can provide them numerous incentives as your business will skyrocket in sales once you take your business to the digital medium.
Digitization is the future
The situation provides a unique opportunity for traditional taxi businesses to capitalize upon. Now that they have restrained the on-demand app wave somehow, this is the right time to pull the audience’s attention by rolling out a highly reliable software. Digitization comes with numerous entrepreneurial benefits, as well.
You needn’t worry about vehicle maintenance as the software provides real-time analytics on the vehicle condition, driver behavior, etc. Besides, handling paperwork can be quite daunting for any cab agency owner. By digitizing your business, you can take care of vehicle & driver insurance and other legal formalities online, eliminating the need to carry documents.
Moreover, the software’s insights can be the game-changer. With Artificial Intelligence (AI) and Machine Learning (ML) creeping into almost every sector, you can leverage these tools to make informed business decisions. This way, you can ensure your chances of success.
Aspects to consider while developing the software
Now that you know how the software can enhance visibility and boost profits, you need to be familiar with developing the software. While development from scratch is tedious, you can opt for the trending clone app solutions. Here are the aspects to look out for in the software,
- User-friendly design
- Feature-filled app for users and drivers
- Efficient back-end (servers and databases)
- Latest tech-stack
All you have to do is reach out to an app development company and get the Uber clone app. Make the necessary modifications to it based on your business requirements and digitize your operations in a flash.
The COVID-19 has paved the way for a level playing field. Even taxi giants have to start from square one. You enjoy an additional cushion over others as they have already encountered huge losses. By building a reliable app for your taxi business, you can eliminate third-party aggregators, boosting customer trust significantly.
Utilize this lucrative business opportunity and scale your taxi app with the automatic taxi dispatch software among the masses.